At Vidhima Fashion, we take great pride in delivering premium-quality sarees that reflect the rich heritage, artistry, and elegance of Indian culture. While we strive to ensure every order exceeds your expectations, we understand that there may be instances where a return or exchange is necessary. This policy outlines the conditions, process, and timelines for returns, refunds, and cancellations to ensure complete transparency. 

Return Eligibility

We offer a free return facility within 72 hours from the time of delivery.

To be eligible for a return:

· The item must be unused, unwashed, and in its original condition.

· It must be returned in the original packaging with all tags, labels, and accessories intact.

· A valid proof of purchase (such as order confirmation or invoice) must be provided.

Once your return request is approved:

· We will issue a prepaid return shipping label.

· Clear instructions will be shared on how and where to send the package.

⚠️ Returns sent without prior approval or outside the 72-hour window will not be accepted.

For assistance, please contact our support team at:
info@vidhimafashion.com 

Non-Returnable Items – Customizations

Products that have been customized as per your request are not eligible for return, exchange, or refund. This includes but is not limited to:

· Blouse stitching or tailoring services

· Fall and pico (saree hemming)

· Embellishments or custom alterations

We strongly advise customers to verify sizing, customization details, and fabric specifications before placing such orders, as they are made-to-order and tailored exclusively for you.

Damaged, Defective, or Incorrect Items

If you receive a product that is:

· Damaged in transit

· Defective or has quality issues

· Different from the item you ordered

Please notify us immediately upon delivery. Kindly share clear photographs of the issue along with your order details so that our team can assess the situation and arrange for a prompt resolution through a replacement or refund, depending on the case.

Exchange Process

If you wish to exchange a product:

· Follow the standard return process.

· Once the return is approved, you can place a new order for the desired item.

This method ensures faster processing and better control over product availability and delivery timelines. 

Refund Process

Once we receive and inspect your returned item:

· You will be notified of the return status.

· If approved, the refund will be processed to your original payment method within 10 business days.

Please note:

· Refund processing time may vary based on your bank or payment provider.

· If more than 15 business days have passed since your refund approval and the amount has not been credited, please contact our support team at:
info@vidhimafashion.com

Order Cancellations

At present, we do not offer cancellations once an order has been successfully placed. Our team begins processing orders immediately to ensure timely delivery.

If you no longer wish to receive the product, you may refuse delivery at the time of arrival. Once the package is returned to us, our team will reach out to guide you on the next steps, if applicable.

Additional Terms & Conditions

1. Product images on our website are for representation purposes only. Actual colors may vary slightly due to photography lighting, camera settings, or screen display differences.

2. We recommend reading product descriptions carefully before placing your order.

3. Vidhima Fashion reserves the right to reject return/refund requests that do not meet our policy conditions.

We value your trust and thank you for choosing Vidhima Fashion – where every saree is a celebration of timeless tradition and craftsmanship.